Vitae
Education
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PhD, Human-Centered Computing. Georgia Institute of Technology.
2020
Thesis: Designing Collaborative Mobile Health Experiences for Adolescent Patients.
Advisor: Lauren Wilcox, Co-advisor: Rosa Arriaga - MHCI, Human-Computer Interaction. Carnegie Mellon University. 2014
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BSc, Cognitive Science. University of California, San Diego.
2012
Honors Thesis: Multimodal Cues For Desktop Workspace Interaction.
Advisor: James D. Hollan.
Certification
- Natural Language Processing with Attention Models. DeepLearning.AI. Coursera 2021
- Natural Language Processing with Sequence Models. DeepLearning.AI. Coursera 2021
- Natural Language Processing with Probabilistic Models. DeepLearning.AI. Coursera 2021
- Natural Language Processing with Classification and Vector Spaces. DeepLearning.AI. Coursera 2021
- Designing, Running, and Analyzing Experiments. University of California, San Diego. Coursera 2021
Experience
- Research Scientist. Toyota Research Institute. Nov 2021 - Present
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NLM Postdoctoral Researcher. University of Washington.
Sep 2020 - Nov 2021
- Currently leading a team of nine researchers and designers at UW and UCSD to develop an AI-powered tool that 1) monitors clinicians' body language and communication style and 2) provides feedback to mitigate hidden healthcare bias in the clinic.
- Investigating opportunities to prevent home medication administration errors through large-scale analysis of online health forum posts using topic modeling and content analysis.
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PhD Research Intern. Microsoft Research AI.
Apr - Jul 2020
- Investigated challenges that product teams face in prototyping AI products.
- Developed an AI failures taxonomy based on a systematic characterization of 16 AI failure scenarios in common natural language based products.
- Designed and evaluated AI Playbook (rebranded as HAX Playbook), an interactive tool for generating interaction scenarios to test when designing user-facing AI systems.
- HAX Playbook (https://github.com/microsoft/HAXPlaybook) is released as an open source software and is fully extensible.
- Research has been covered by WIRED (https://www.wired.com/story/efforts-make-text-ai-less-racist-terrible/).
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Graduate Research Assistant. Georgia Institute of Technology.
2014 - 2020
- Designed and deployed two functional mobile health systems (Rapport and CO-OP)
to support chronically ill patients’ health management. - Applied quantitative and qualitative user research methods in various settings.
- Managed IRB documentation work across two university hospitals and Georgia Tech.
- Published nine peer-reviewed papers in leading conference and journals.
- Co-founded Health Experience and Applications Lab.
- Designed and deployed two functional mobile health systems (Rapport and CO-OP)
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Research Lead. Boeing Research Co-Op @ CMU.
Jan - Aug 2014
- Conducted research and designed new approaches to streamline communication on
the 737 line at the Boeing Renton factory. - Devised and applied qualitative research methods with factory employees.
- Led negotiations with Boeing IT management to gain access to factory floor.
- Submitted high-fidelity prototype, concept video, website, and two internal technical
reports as final deliverables.
- Conducted research and designed new approaches to streamline communication on
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Research Assistant. Department of Biomedical Informatics @ UCSD.
2012
- Conducted usability studies, and designed and evaluated Schema Builder-a web user
interface that allows clinicians to define custom NLP schemas to extract important
information from unstructured patient records. - Systematically investigated clinicians' workflow patterns via cognitive walkthroughs.
- Defined use case scenarios for adverse drug events and pathology reports of colonoscopy exams.
- Conducted usability studies, and designed and evaluated Schema Builder-a web user
Teaching
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Graduate Teaching Assistant. Georgia Institute of Technology.
Spring 2018
User Interface Design (Instructor: Lauren Wilcox).
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Guest Lecturer. Georgia Institute of Technology.
Fall 2017
"Designing Health Information Technologies to Engage Families in Data-Driven Medical Communication.”
Personal Health Informatics (Instructor: Lauren Wilcox). -
Graduate Teaching Assistant. Georgia Institute of Technology.
Spring 2017
Issues in Human-Centered Computing (Instructor: Betsy DiSalvo).
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Graduate Teaching Assistant. Georgia Institute of Technology.
Spring 2016
User Interface Design (Instructor: Lauren Wilcox).
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Graduate Teaching Assistant. Carnegie Mellon University.
Summer 2014
HCI for Technology Executives (Instructor: Brad Myers).
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Graduate Teaching Assistant. Carnegie Mellon University.
Spring 2014
Entrepreneurship and Innovation in Technology (Instructor: Edward Engler).
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Undergraduate Teaching Assistant. University of California, San Diego.
Winter 2012
Cognitive Design Studio (Instructor: James D. Hollan).
Invited Talks
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GVU Brown Bag Seminar. Georgia Institute of Technology.
Jan 23, 2020
"Personalizing Health Management Through Human-Centered Data Augmentation"
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NSF REU Civic Data Science Seminar. Georgia Institute of Technology.
Jul 11, 2018
"Using Data-Driven Approaches to Design Interactive Patient-Centered Technologies"
Mentoring
- Hyeyoung Ryu University of Washington PhD iSchool (C). Fall 2020
- Gurudutt Perichetla Georgia Tech MS HCI (C). Fall 2019
- Aarti Thapar Georgia Tech BS CS. Fall 2019
- Kimberly Do Georgia Tech BS CS (C). 2019 - 2020
- Xuejin (Serena) Tan Georgia Tech MS HCI. Now UX Designer @ Amazon Fall 2018
- Alan Lu Georgia Tech BS CS (C). Spring 2018
- Chaitanya Bapat Georgia Tech MS CS. Now SDE @ Amazon AWS 2017 - 2018
- Udaya Lakshmi Georgia Tech MS HCI. Now HCC PhD @ GT Fall 2018
- Meeshu Agnihotri Georgia Tech MS HCI. Now Informatics PhD @ UC Irvine 2016 - 2017
- Max Silverman Georgia Tech MS HCI. Now UX Researcher @ Yahoo 2016 - 2017
- Alex Ryan Georgia Tech MS HCI. Now UX Designer @ Roadie Fall 2016
- Clayton Feustel Georgia Tech MS CS. Now CS PhD @ GT 2015 - 2016
- Daniel Machado Georgia Tech MS HCI. Now User Researcher @ Twitter 2014 - 2015
- Meghna Mehta Georgia Tech MS HCI. Now UX Designer @ Striim Fall 2014
Service
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Peer Review
- CHI: 2014 -
- CSCW: 2015 -
- Pervasive Health: 2015 -
- IMWUT: 2019 -
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Volunteering
- Associate Chair. CHI 2022 (Health Subcommittee)
- Conference Student Volunteer. Pervasive Health 2012, CHI 2015
- Workshop Organizer. Workshop on Interactive Systems in Healthcare (WISH 2017)
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Working Group
- Member. American Academy of Pediatrics Council on Clinical Information Technology
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Georgia Tech
- President. College of Computing, Korean Student Association (KSA)
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UCSD
- Founding Member. User Experience San Diego (UXSD)
- Officer. Korean-American Scientists and Engineers Association (KSEA)
Awards
- GVU Foley Scholars. Georgia Institute of Technology ($5000). 2019
- George Family Foundation Fellowship. Georgia Institute of Technology ($3500). 2019
- Doctoral Consortium Travel Grant. ACM SIGCHI Conference on Human Factors in Computing Systems. 2019
- Editor's Choice. Journal of American Informatics Association. 2018
- Department Honors with Distinction. University of California, San Diego. 2012
- Provost Honors List. University of California, San Diego. 2010-2012